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Click the links below for
frequently asked questions
regarding the Pet Lovers
Sweepstakes.
Registration and Login
Submitting Entries
Winners and Prizes
My password is not being accepted when I try to log in. What's wrong?
Most likely, you have not yet registered for Lottery Match. Participation in this promotion requires a Lottery Match account. Click here to begin the registration process.
I forgot my password. What should I do?
Click here to have your password e-mailed to you. Enter your e-mail address and
click "GO". Your password will only be sent to the e-mail address used during registration.
I am not able to enter my tickets. When I click on "ENTER TICKET," I am transferred back to the login page. Why is this happening?

To enter a Virginia Lottery second-chance drawing (on the Internet) you must first be registered. To register, click here and complete the necessary information.

Some firewalls or security settings may prevent you from entering tickets for a second-chance drawing. If you continue to have difficulty, you may want to consult with your Network Administrator or Internet Provider, or check your personal firewall settings.

I received a message that says the Sweepstakes Entry Number has already been entered. How can that be if I have the ticket in my possession and what should I do?
First, check your list of previously submitted entries to verify that the ticket has not been previously entered by you. If it has not, please notify the Virginia Lottery. Include the Sweepstakes Entry Number that you tried to enter, and the Virginia Lottery will
investigate.
May I enter a drawing more than once?
Yes. You may enter a drawing as many times as you wish, using a different
non-winning Lucky Dog Doubler or Cat Scratch Fever ticket for each entry. However,
a player is only eligible to win one (1) prize per drawing.
I have tickets but I can't remember whether I have entered them into the drawing.
How can I see which tickets have been entered?
Each time you submit an entry, a record of the entry appears on your Enter Tickets
page. All of your entries are in that list so you may check the tickets you are holding.
May I dispose of the tickets after I have entered them into a drawing?
No. If your Internet entry is selected in a drawing, you will be asked to produce the
tickets that match your winning entry in order to claim your prize.
Do I need to be a Virginia resident to enter a Virginia Lottery second-chance
drawing?
No. There are no restrictions for out-of-state players. Anyone who is eligible to purchase Virginia Lottery tickets is eligible to participate in the second-chance drawings.
When may I discard the tickets I entered?
Although your ticket may not have been originally chosen as a winning entry, your
ticket may be selected as an alternate prize-winner. It is recommended that you retain possession of the tickets for 90 days after all winners' names have been posted.
How do I find out if I have been selected as a winner?

An unofficial list of winners will be posted to the website shortly after each drawing. Winners become official once their age and identification have been verified. The verification process includes confirming that a winner is at least 18 years of age and
has won a prize only once for that drawing. To qualify as an official winner,
documentation must be completed and returned to the Lottery.

Please keep your non-winning tickets for at least 90 days since we may need to contact alternates up to 90 days after a drawing.
Why do I have to keep my entry tickets for 90 days after a drawing?

The Lottery randomly draws ALTERNATE winners during every second-chance drawing. If a winner cannot accept a prize, we'll go to our alternate list. Any alternates
who are selected must produce the ticket they used to enter the contest. If they do not have that ticket, the Lottery cannot award any prize to them.

I submitted several entries to the drawing. Why didn't I win a prize?

It's the luck of the random drawing that determines who wins and who doesn't. The Virginia Lottery could receive 200,000 or more entries for the drawing, so your chance
of winning still requires a little luck.
Copyright 2012 Virginia Lottery All Rights Reserved. Please note that every effort has been made to ensure the accuracy of information on
this Web site. However, all claims will be paid based on the official game rules of the Virginia Lottery. If you have questions, please call:
804-692-7777 Monday through Friday, 8:30 a.m. – 5:00 p.m.

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